October 14, 2021
I thought you’d like to know that I picked up my shipment at the Manitoulin depot yesterday.
I think your shipping people did a thorough job of preparing the material for transport, with not only shrink-wrap on each set of two aluminum decking boards but corrugated cardboard and metal straps as well. The skid was solid enough that the forklift was able to load the shipment into our vehicle in one go.
Manitoulin did a great job of getting it here in only four days and without any damage. They have a convenient tracking system, too.
The only deficiencies consist of 6 extra regular screws and 9 fewer drill-type screws than the order specified. Try not to laugh.
Once we had our initial issues settled, such as the change in representatives and delayed announcement of the price increase, I found the service commendable, especially when your checkers alerted me to the need for an additional piece of material. This no doubt spared frustration down the line.
You provided me with excellent service and advice, Lisa. I would recommend you to others. Thanks for all of your efforts in making me a satisfied customer.